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Interesting...
I understand why the team leaders use the multiple screens, but do you believe that the agents would also benefit?
I can imagine that most agents will be using multiple screens within the coming years...low cost to upgrade the HW for a proven increase in productivity of 10-50% depending on the complexity of apps (oh yeah, Bill Gates said that during one of his keynote's). Multiple those figures over a month, or even a year...and it becomes evident that the investment is worth while.
Has your company noticed a measurable increase in performance since the shift to multiple displays?
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