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You also need to take into account that there is not 1 asa corresponding to 1 servicelevel.
Depending on call volumes, aht, occupancy you get a different asa for the same servicelevel.
FE we have a small CC it gets a SL of 70/20 with an asa of 45, while a big CC we have gets a SL of 70/20 with an asa of 25.
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