Quote:
Originally Posted by ForceGuy
Irene is a good setup in that startup costs are extremely low and from a financial point of view, that portion of your costs are fixed..also reduces your internal talent/headcount requirement as you won't need a full blown WFM team. ...for full internal flexibility and future growth I'd lean towards your own in house system...Blue Pumpkin and IEX are both excellent. Can't really go wrong using either as your WFM system.
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forceguy_2@hotmail.com |
Hello everyone,
I just had to chime in on this great thread with one bit of info clarifying a point on the Irene WFM system. Based on the information above, one might get the impression that Irene is only available as a hosted solution model. Just to clarify, there are 2 delivery channels for the Irene WFM system, one being Irene Online, which is a completely web based format, and the other being Irene Enterprise, which is a more traditional on-premise delivery accessed over a corporate intranet but still via a web browser. The low startup costs mentioned above are probably a reference to the hosted system as it is based on a monthly fee model. Most of you are probably aware of the various advantages/disadvantages "Hosted vs. Enterprise solutions", but if you would like more information on the topic then please email me at
krawson@isc.com for a free copy.
Also, related to the other points on this thread, I have a second report I would be happy to send any interested parties, which is by our algorithm specialist and details how to evaluate the forecasting and scheduling functionality of different WFM systems. Granted, it is coming from us, a WFM vendor, but as others have mentioned here the more information you have for your decision making, the better. Please let me know at
krawson@isc.com if you would like a copy of "How to compare WFM systems"