Thread: Call Center Organizational Design
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Old 03-26-2008, 02:03 AM
Sudhar Sudhar is offline
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Join Date: Mar 2008
Location: Malaysia
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Ratio
Hi Terry,

Based on my Experience Manager to assistant Manager Ratio(1 : 6)
Assistant Manager to Agent(1 : 12)
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Sudhar Sanan Palandy Samy
joshua_sudhar@yahoo.com
019 341 1060
016 232 3060
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