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Setting up a new call center in India is not difficult from a technology perspective, but can be time consuming logistically with regard to real estate, utilities, etc. if you are not already doing business in India.
I know that you can outsource those calls for approximately US$25,000 per agent per year, assuming a general customer service skill set requirement for the agents and could implement a new program within 60-90 days. If you are going to try to implement this yourself, I would use these figures as a comparison point against your internal cost numbers. Some outsourcers will charge a little more, some a little less. This is a good budgetary number though.
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