- Mitel CTI integration added to the rostrvm contact centre platform
- ASC to Demonstrate New Quality Monitoring Solution at Call Centre Expo, Birmingham
- Business Logic Systems expands operations in the Middle East and Africa
- Web-Based Dashboard Drives Performance Improvement
- Globalcom Goes Live with FTS’ Leap™ RevChain Billing Solution
- TANDBERG Awards mvision the World’s First ‘Centre of Excellence’ Accreditation
- Poor service from call centres threatens UK business
- Acresso Software Announces License Manager for SAP Business Suite
- Mtel Selects Covergence to Manage and Control SIP Trunking for Hosted Contact Centre
- 61% of call centre agents want better systems for managing calls
- The Road to Recovery: How Databarracks Assisted WTB with Massive Data Loss
- Implementing Your Call Center Just Got Easier
- Teleformix announces Verdict ASR audio analytics module for the ECHO Digital Recordin
- FTS Launches Leap™ Billing & CRM
- Talisma Enters Partnership with Denodo for Enterprise Data Mashups
- TCF: Putting customers first profitably
- Extending customer contact beyond the four walls of the call centre
- Public sector procurement survey reveals room for improvement but enthusiasm for the
- eGain ensures good health of customer service at Allianz Worldwide Care
- eGain marks the tenth anniversary of delivering on-demand software for customer servi
- Telephonetics VIP and ONI tackle speech in the convergence market
- Clickatell Powers Santam Innovative Insurance Fraud Alert Service
- CallStreamz to open Customer Contact Call Center In Queen Creek, Arizona
- Speech Technology Roadshows for Health and Public Sector
- The Artificially Intelligent Call Centre™
- Bay Bridge Decision Technologies Simulation Speed Announcment
- Tealeaf Introduces Customer Behaviour Analysis Product Enabling Businesses
- iWave Software introduces its next generation of integration connectors
- Park Retail Achieves Cost Savings Using Talisma Advanced Email Management Tool
- Top Iontas Partner Secures another Financial Institution Win with Iontas Technologies
- Telephonetics VIP discuss Next Generation Voice Solutions for the NHS
- PageOne launches Contact at Internet World
- Northern Devon Healthcare Trust reduces call waiting times with speech recognition fr
- CallDesk.com to provide Live Receptionists
- C-Zentrix: A unique Plug and Play Single Box Contact Center Solution
- InQuira Wins 2008 CRM Service Award for Contact Center Search
- ProtoCall One expands management team with appointment of new marketing manager
- Multi-Million Dollar Real-Time Workforce Scheduling Agreement Signed
- Confirmit drives service improvement program for Serco Solutions
- ASC Receives 2007 Product of the Year Award Presented by Customer Interaction Solutio
- CallCenterBestPracticesOperations
- Cystelcom, Verint & eGain Communications combine forces at Cisco Expo 2008 in Madrid
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