PDA

View Full Version : Industry PressBox

  1. Time saved is money earned
  2. Noble® Harmony Receives “Product of the Year 2010” Award from Customer Inter@ction So
  3. TM Forum’s Management World 2011 Keynotes to Unwrap the Communications Revolution
  4. Cognatel Partners with DIGITALK for MVNO Services
  5. Avaya Enables Channel Partners to Deliver Innovative Real-time Collaboration Solution
  6. Announcing Dolphin Contract Manager 2.0 for Microsoft SharePoint
  7. SME decision makers don’t trust staff to work from home
  8. Adeptra expands its global presence with customer communications in twenty languages
  9. Vertical Solutions Integrates VServiceManagement with NetSuite Through SuiteCloud Pla
  10. Noble Systems Releases Maestro 5.1.1.4
  11. 24-7 Intouch Announces Strategic Contact Center Partnership with LiveOps
  12. F&C Investments is the UK’s Number One Call Centre for Customer Service
  13. All contact centres can now benefit from speech analytics solutions
  14. Noble Systems Names Paul Bullett Vice-President of CALA Opera
  15. SMEs Failing To Ensure Caller Satisfaction
  16. Centrica completes move to SaaS-based service desk
  17. Noble Systems is Provider of Choice for Accounts Recovery Industry
  18. NextiraOne is a Major Sponsor for Alcatel-Lucent Dynamic Enterprise Tour
  19. Drishti announces out-of-box integration of Ameyo with DB 2
  20. Tealeaf Wins “Best Technology Provider” at 2010 Travolution Awards
  21. New CoTweet Enterprise Edition Integrates with Facebook, ExactTarget Interactive Mark
  22. Cornerstone OnDemand’s New Observation Checklist Offers Innovative Approach to Evalua
  23. tyntec launches Number Lookup for Enterprises
  24. MEDIA ALERT: Avaya to Unveil Groundbreaking Enterprise Collaboration Solutions
  25. Backup Direct is a National Customer Service Awards 2010 Finalist
  26. Charles King Consulting New VoIP and Web Site
  27. TM Forum’s Management World Americas Delivers 1-2 Punch with Keynote Line Up
  28. ShoreTel to Host TCO Training for EMEA Channel Partners
  29. Philips Collection Services Chooses 1st Touch Mobile To Help Recoup Outstanding Sums
  30. Alterian Acquires Intrepid, an international social media analytics firm
  31. ASC to Exhibit Award-Winning Quality Management Software Solutions at the CSA & DBSG
  32. Equifax Capital Markets Integrates KXEN Technology, Delivers Powerful Predictive Mode
  33. Adoption of Location Aware CRM Will Take Low Level GIS Systems from the Database to t
  34. Drishti launches Interactive Broadcast 2.0
  35. ASC to Exhibit New VoIP Recording and Quality Management Solutions at IT Decisions Sh
  36. BT and OSS/CAD win Global Telecoms Business Innovation Award
  37. NextiraOne sponsors Genesys G-Force Contact Centre Event
  38. Call Smarter, Inc. Taking on New Vendors!
  39. 24-7 INtouch and LivePerson to Present at the NCOF at Lake Buena Vista, FL
  40. Fujitsu Boosts Service Offerings to Communication Services Providers with Tribold Par
  41. Adeptra outlines the customer psychology behind the success of Auto-resolution in fra
  42. Telephonetics VIP improves the caller experience with enhanced call triage functional
  43. Web 2.0 key to collaboration and agility says United Planet
  44. European Businesses Cite Communications Technology Improvement As Key Factor To Survi
  45. The Energy Authority Implements ASC’s Solution for Liability Recording
  46. Launch of Virgin Media Business Set to Shake Up Industry
  47. NextiraOne pumps up communications for SMC Pneumatics
  48. Call centres risk losing customers as complaints go unrecognised, says survey
  49. Your call is important to us…
  50. Vertical Solutions, Inc. Announces VContactCenter for Customer Service
  51. Wick Hill Appointed As A Distributor Of Oak's Comms Portfolio
  52. Telerx Announces Social InteraXions: Social Media Support
  53. NextiraOne achieves re-certification as Genesys Gold Suite Certified Partner in Italy
  54. UK Businesses Suffer Following Latest Snow Storms
  55. Telerx welcomes another new client to its Kings Mountain/Charlotte site
  56. WIN's Enterprise Communicator helps business make the most of mobile
  57. Time for a change – Call centre service standards declared a failure
  58. Drishti acquires BPO Asia (Malaysia) as a client in partnership with Microtel
  59. Nortel Unveils New Carrier-Hosted Call Center Solution
  60. Sytel Provides Solution to Ofcom Clampdown
  61. Aia Software launches ITP/Customer Correspondence Management and untaps the value of
  62. DPSciences Extends Deployment of Vertical Solutions’ Technology
  63. Brookson’s new contact centre revolutionises client acquisition
  64. FTS Launches FTS Express™ – A Prepackaged Billing and Customer Care Appliance for Ent
  65. Avaya Introduces Virtualised Unified Communications Solution
  66. nGenera CIM Placed in Visionaries Quadrant of 2009 Magic Quadrant for eService Suites
  67. New Self-Assessment Tool for IVR Systems Guides IVR Application Development
  68. TouchStar CCS to Offer Enhanced Services from Noble Systems Acquisition
  69. Resource Intelligence in Three Clicks with the Capacity Planner
  70. Call Center Reporting Real-Time Search
  71. PageOne launches Voiceblast
  72. Breaking down web to call centre barriers
  73. UK-based Qology partners with Virtual Hold Technology
  74. Call center research topic
  75. The Hunt is On to Find the Top Performing Call Centres of 2009
  76. e-Messaging Solution Delivers Improved Customer Communications for Thomas Cook
  77. Businesses ignoring simple steps to minimise email downtime, says new research report
  78. The Traditional Call Centre is Dead; Online Customer Service is King
  79. Envision Telephony Releases White Paper on Right-Sizing Speech Analytics
  80. CallMiner Deal with IS Solutions Analyses UK Contact Centre Conversations for Compreh
  81. BSH Home Appliances in UK Achieves Immediate Improvement with ASC’s Quality Monitorin
  82. Sytel Bucks the Trend, Posting 30% Growth in Revenue
  83. moneysupermarket.com To Improve Online Customer Experiences With Tealeaf
  84. Learn How Self-Service Can Cut Thousands of Pounds Off Your Call Centre Costs
  85. Hastings Direct Gains Unrivalled Online Customer Insight with Speed-Trap On Demand Se
  86. Telerx Appoints Innovations VP
  87. nGenera CIM Announces nGen CIM Suite™ Version 8.3
  88. Oracle to Launch WebTV, its Online TV Channel for Enterprises
  89. 2009 Best Overall Win at World BSS Awards - MetraTech Corp
  90. Business Logic Systems’ CMO to discuss the role of dynamic customer communities in cu
  91. Adaptive Engineering Wins Communications Solutions Product of the Year Award
  92. 24-7 INtouch Ranked as One of Canada’s Fastest-Growing Companies
  93. Business Logic Systems to showcase InTelestage Real-Time Marketing Manager in Asia fo
  94. rostrvm reduces virtual call centre deployment cost
  95. rostrvm reduces virtual call centre deployment cost
  96. World's Foremost Data Mining Knowledge and Expertise on Show in Paris at KDD-09
  97. TouchStar Call Centre Software Honoured at Being Shortlisted for Customer Focus Award
  98. TouchStar Call Centre Software Expand Customer Support Operation
  99. Intuit Consulting Expands With New Country Manager In The USA
  100. Telephonetics VIP’s Automation Agents lead the way to superior customer service
  101. SeeWhy Software and Former Wachovia Executive Lead Webinar on Customer On-Boarding
  102. Cordis Contact launch from Lloyd James delivers sales channel and contact optimisatio
  103. GI Direct inspires creativity with www.creativeformats.com launch
  104. Don’t keep me hanging on the telephone
  105. Talisma Announces Upgrade to Customer Interaction Management Channels
  106. Bay Bridge Decision Technologies Joins Aspect's Software Technology Alliance Program
  107. Mitel CTI integration added to the rostrvm contact centre platform
  108. ASC to Demonstrate New Quality Monitoring Solution at Call Centre Expo, Birmingham
  109. Business Logic Systems expands operations in the Middle East and Africa
  110. Web-Based Dashboard Drives Performance Improvement
  111. Globalcom Goes Live with FTS’ Leap™ RevChain Billing Solution
  112. TANDBERG Awards mvision the World’s First ‘Centre of Excellence’ Accreditation
  113. Poor service from call centres threatens UK business
  114. Acresso Software Announces License Manager for SAP Business Suite
  115. Mtel Selects Covergence to Manage and Control SIP Trunking for Hosted Contact Centre
  116. 61% of call centre agents want better systems for managing calls
  117. The Road to Recovery: How Databarracks Assisted WTB with Massive Data Loss
  118. Implementing Your Call Center Just Got Easier
  119. Teleformix announces Verdict ASR audio analytics module for the ECHO Digital Recordin
  120. FTS Launches Leap™ Billing & CRM
  121. Talisma Enters Partnership with Denodo for Enterprise Data Mashups
  122. TCF: Putting customers first profitably
  123. Extending customer contact beyond the four walls of the call centre
  124. Public sector procurement survey reveals room for improvement but enthusiasm for the
  125. eGain ensures good health of customer service at Allianz Worldwide Care
  126. eGain marks the tenth anniversary of delivering on-demand software for customer servi
  127. Telephonetics VIP and ONI tackle speech in the convergence market
  128. Clickatell Powers Santam Innovative Insurance Fraud Alert Service
  129. CallStreamz to open Customer Contact Call Center In Queen Creek, Arizona
  130. Speech Technology Roadshows for Health and Public Sector
  131. The Artificially Intelligent Call Centre™
  132. Bay Bridge Decision Technologies Simulation Speed Announcment
  133. Tealeaf Introduces Customer Behaviour Analysis Product Enabling Businesses
  134. iWave Software introduces its next generation of integration connectors
  135. Park Retail Achieves Cost Savings Using Talisma Advanced Email Management Tool
  136. Top Iontas Partner Secures another Financial Institution Win with Iontas Technologies
  137. Telephonetics VIP discuss Next Generation Voice Solutions for the NHS
  138. PageOne launches Contact at Internet World
  139. Northern Devon Healthcare Trust reduces call waiting times with speech recognition fr
  140. CallDesk.com to provide Live Receptionists
  141. C-Zentrix: A unique Plug and Play Single Box Contact Center Solution
  142. InQuira Wins 2008 CRM Service Award for Contact Center Search
  143. ProtoCall One expands management team with appointment of new marketing manager
  144. Multi-Million Dollar Real-Time Workforce Scheduling Agreement Signed
  145. Confirmit drives service improvement program for Serco Solutions
  146. ASC Receives 2007 Product of the Year Award Presented by Customer Interaction Solutio
  147. CallCenterBestPracticesOperations
  148. Cystelcom, Verint & eGain Communications combine forces at Cisco Expo 2008 in Madrid
  149. CallCenterBestPracticesforManagement