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At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
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| Community Polls Participate in a CallCenterOps poll. Anyone can vote! |
| View Poll Results: What Technology Are You Using in Your Call Center? (Check all that apply) | |||
| Traditional PBX/ACD |
   
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77 | 63.64% |
| VoIP (Voice Over IP) |
  
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29 | 23.97% |
| IVR (Interactive Voice Response) |
  
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68 | 56.20% |
| Predictive Dialer |
  
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27 | 22.31% |
| CTI (Computer Telephony Integration) |
  
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52 | 42.98% |
| Readerboards |
  
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33 | 27.27% |
| Workforce Management System |
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58 | 47.93% |
| Agent/Quality Monitoring System |
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65 | 53.72% |
| Skill Based Routing |
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59 | 48.76% |
| Email Gateway for Customers |
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23 | 19.01% |
| CRM (Customer Relationship Management) |
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38 | 31.40% |
| Web Chat |
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12 | 9.92% |
| Web Collaboration |
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6 | 4.96% |
| Multiple Choice Poll. Voters: 121. You may not vote on this poll | |||
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