Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
10-29-2003, 10:09 PM
|
|||
|
|||
|
Closed Case
Hello all,
I'm trying to define what a closed case is in regards to a technical support call. To help put things into perspective I work in a Technical Support center that is opening another center and we need to define what a closed case is. Any similar defintions would be appreciated. 
|
|
11-10-2003, 09:18 PM
|
|||
|
|||
|
There are a host of different definitions for what constitutes "closed."
In some centers, it isn't Closed until the customer specifically agrees that it is Closed. In others, a rep can tag a case as Closed when the best available solution has been given to the customer. What kind of a product are you supporting? Software? What kind?
__________________
--mikael Mikael Blaisdell mikael@mblaisdell.com www.mblaisdell.com
|
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
