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11-04-2003, 01:15 PM
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Kana
I have been selected to manage our email department. I have been introduced to KANA. I am a little overwhelmed regarding the reporting aspect. For those of you that are using KANA as your email channel, is there a way to search for the quantity of emails received regarding a key word. For example, if I wanted to find out how many emails we received within a week regarding a particular product (a hotkey was not created for this topic), how can this be done? Is there a search engine that enables me to type in this key word and it would be able to report the quantity of emails received with this key word in the email?
I would appreciate any tips, suggestions or best practices on using KANA. Thanks! 
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