Events for call center executives

[ssethi_8]

Hi everyone! I like to have inputs from members on the various ways to keep your team in high spirits & to have them perform consistently. You could tell me about different events you organised for your team for this alongwith their objectives & what was finally achieved. Thanks.

[MGeryPA]

You may want to explore learning conference calls. I have found that executives want to continue to learn and be ontop of the list of performers. Offering sessions where they can meet others and network is a way of learning and sharing their wealth of knowledge.

[Bill_LumbergTPS]

ssethi_8---- you might want to check out our book, Managing and Motivating Contact Center Employees. You can buy it on amazon.com for around $30 (us).

Here's a link.

Managing and Motivating book on Amazon.com
http://www.amazon.com/exec/obidos/tg...books&n=507846

[Sachin]

HI Sethi...

I sincerely do not think there is any need to buy a book for these !..It is as simple as it can be..Just let your team imaginations run wild on this.

Instead of you thinkig of the events..leave it to the fancy of Team leads and their members. You'll be surprised to see the results.

It has worked wonderfully well with me. A team leader in my ops. has taken charge to organise events that are re-creational in value . It organises Fashion Shows, a activity post shift every week..Crosswords/ Dumb Charades/ dance competition etc. Of course, there are prizes for every act!

Yet another team lead is in charge of a group of associates that is teh idea generating machine of the project. Every week the group initiates and implements a idea.

There is one group of associates that takes IT related initiatives within the project. They bring the IT to the best of use for latest knowledge updates through a URL / intranet that they maintain, Update pop-ups and information dissemination etc.

There is yet another group that takes initiative of transistion of new starts as they hit the floor after the pre-process/ process training. They do a lot of role plays, call barge-in, and side by side coaching along with the Team leads.

All these have had a wonderful impact on the process and many changes have been implemented have infact raised the productivity levels by almost 60 % within a span of 2-3 months.

Try this, it might just work for you. Try not to impose anything...let them loose !!!...that's the rule of the game.

Cheers!

[Bill_LumbergTPS]

Great results Sachin! It's true our clients have experienced similar results with a morale shift. Training games can really help lift the spirits of your front line employees.

Good luck ssethi_8!