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Old 11-09-2001, 01:52 PM
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Contact Center Associations
I am with a start-up Contact Center. I would like to find some National Contact Center Associations, Organizations, Societies, etc.

Thanks!
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Old 11-22-2001, 10:49 AM
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http://www.cca.org.uk, http://www.cca.com (haven't checked that last one). Also try asking at http://www.callcentervoice.com/ccv and http://www.callcentre.co.uk.

TC '..'
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Old 12-02-2001, 03:07 AM
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Check out the American Telemarketing Association at www.ata.org
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Old 01-09-2002, 02:36 PM
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Check out CCNG (Call Center Network Group). www.ccng.com

Tracy
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Old 02-27-2002, 01:46 PM
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American Teleservices Association (formerly American Telemarketing Association) website is actually
www.ataconnect.org
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Old 03-04-2002, 11:02 AM
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Professional Planning Forum
Hi,

If you are looking for an organisation concerned with those involved in scheduling and forcecasting for contact centres, try www.planningforum.co.uk

John
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