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12-03-2003, 08:17 AM
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Call Centre Statistics
Does anyone know of any good resources that can provide access to labour turnover rates, average wages and other call center statistics for many of the world countries?
Much Appreciated if you can help, David 
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12-13-2003, 05:42 AM
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Statistics...
Hi,
This could be what you are looking for : Contact www.nasscom.org you could find relevant links / email contacts / Tel. nos. etc. I could tell you about India, if you wish. Cheers, Tarun Puri Email : tpuri@rediffmail.com Mobile : +91 98111 41111
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lets build the leading organisations of tommorow.....
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12-16-2003, 10:20 PM
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Stats
David,
I think what you are looking for is something along the lines of Datamonitor reports. They produce some very concise reports on Call Center Statistics that include elements exactly as you have described however the downside to them is that they are quite pricey but they do good research from what I have seen. Their website is www.datamonitor.com Good luck. Sergio
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Sergio J Bogani Secamer Corp.
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