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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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12-11-2003, 11:27 PM
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Agent/CSR Websites Wanted
I am looking for Websites that agents can surf that focus on their roles. I am hopeing to find a site or sites that are CSR friendly that deal with CSR related work subjects.
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12-14-2003, 12:37 PM
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Agent focused websites
Hi, I'm in Canada, but overall am interested in English sites anywhere. I am looking for Call Centre related websites that are geared towards agents. I found one a couple of years ago, but have forgotten the name. It was comprised of productivity information, funnies, advice columns, and tips/hints. There was also an agent forum. If you have information on anything like this...it would be appreciated. I have done many searches but can only find sites that are geared towards leadership.
Thanks
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12-15-2003, 06:34 PM
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Feel free to check out our Web site... http://www.impactlearning.com. If this is primarily focused for managers and supervisors, but have the reps bookmark the free service tips of the week(tips for e-mail, sales, supervisor, tech support staff) and have them sign-up for the newsletter. The service is completely free and really helps agents.
Hope that helps.
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- Impact Learning Systems - www.impactlearning.com Sign up today for our free newsletter packed with customer service tips, call center training games, articles and industry statistics.
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