Business Start Up

[smack]

Greetings-

I am looking for any advice,direction, or information that would assist in the start up of a business that features outbound calling. All responses are greatly appreciated and I am sure that any successes in start up that could be shared would benefit the entire audience who reads the thread. Come to think of it, horror stories would be beneficial as well.

Thanks in advance.

[tarunpuri]

Hi,

here is what i have to say...may be it helps.

Are you talking telemarketing ? outbound calling could be survey type of business, collections business, appointment setting business, verification business, data collection business etc.

1) Be very choosy about the campaigns if telemarketing is what you are refering to.
2) Make sure that all Ops staff are completely aware of the new regulations / laws for telemarketing i.e. DNC policy.
3) Ensure that you hire the BEST ! No compromise
4) Have a good training session to ensure that they know all that they are supposed to know before they hit the floor i.e. Agents, Team Leads, managers etc.
5) Make sure that the contracts you take, you get paid for the work you do.....i mean you do not end up taking work from a source where you get cheated...suggest you ask for references and do a reference check before starting.

Best Wishes
Tarun Puri
email : tpuri@rediffmail.com, taruncallcenter@rediffmail.com
Mobile : +91 98111 41111

[Steve Turton]

Hello:

With the new laws about telemarketing, make sure you know all the rules before investing in equipment.

In Canada, we don't have those 'rules' yet, but I'm sure we will soon after they are implemented in the USA.

Steve
www.telax.com

[Joseph Benoit]

Smack,
The first thing you have to do is decide what is going to be the size and scope of the center. Are you going to go after Fortune 100 companies or operate a center which attracts lessor known smaller companies? Both have their merits. Secondly, why is a client going to do business with you? Are you going to offer outstanding service? Low fees? Adaptability? Once you have an idea of the center you want to operate, then you can investigate costs. Why don't you email me and we can discuss further. There is literally hundreds of different options.

Joe

[Chop]

I worked for this company they have alot of experience in this area both inbound and outbound.

http://www.connextions.com