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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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01-07-2004, 09:08 AM
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Budgeting Software
I work in a large call centre 900 plus, two sites but work as one virtual centre. We currently create our budget in excel but would like to see if anyone is using a software to create their budgets in a call centre world. Would appreciate any feedback.
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01-19-2004, 11:48 AM
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call center short term and long term budgeting
A new product for this CC function is provided by a company called Bay Bridge distributed in Canada by IEX Corporation.(248 366-9598)
It does Capacity planning,What if analysis, Sensitivity Analysis and Financial reporting.
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