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01-09-2004, 02:31 PM
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Variability & call centre performance
How does the presnce of variables such as the Average Handling Time,unplanned absences,uniformity in activities at the call centre affect the over-all performance of the call centre agent?
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01-24-2004, 09:45 AM
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Variabilty...
Hi,
Are you looking at figuring out the impact on the agent or are you looking at figuring out a w ay to reduce these variables as far as possible ??? Im a little confused here. Regards, Tarun Puri Email : tpuri@rediffmail.com Mobile : +91 98111 41111
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