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Boredom in the call centre

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01-10-2004, 11:53 AM

hassana

Member

Join Date: Jan 2004

Location: Lagos/Nigeria

Posts: 0

Boredom in the call centre

I believe that in all the call centres their is always this routine activity of customers calling and getting their queries solved.This i believe leads to uniformity in service.
Considering the nature of the call centre and the tight scheduel,could time adjustmentr on the Hours of work per-day serve to reduce the level of pressure and boredom in the call centre?
Could the provision of more variabilities assist to de-bore the situation at the call centre?

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