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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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01-23-2004, 03:37 PM
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Call Monitoring Forms
I am a manager in a small call center. All our reps are seasoned CSRs who have been with the company for at least 3 years. I'm currently in the process of setting up a call monitoring process and have been unable to find any useful forms. As we do not have a separate QV department, this will be done by a manager. The time spent monitoring calls is an issue so the easier the form the better. If anyone has any examples of quick and easy call monitoring forms, please let me know.
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01-27-2004, 11:55 AM
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I have a short performance evaluation I would be happy to share with you. Our center is similar all of our CSR's have been here at least 3 years.
Please send me an email and I will forward the form to you. ccorless@speedfc.com
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