Logout Times

[CBorens]

We had a request from one of our agent's suggesting they be able to logout 5 minutes prior to the end of their shift. Reason being, they do not want to be stuck on a call long after their shift ends, which could cause scheduling conflicts with outside activities or day care. Anyone had this issue come up? How did you address it?

[n_meghanath]

Ask them if they could log in 5 min early. It might sound to be a counter question, however it makes sense since the shift before them might as well ask for a 5 min early logout.