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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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Motivation is very much a face to face proposition. If you really want to motivate an employee, it must be done on an up close and personal fashion. In other words, you will need to get to know that employee and find out personally.
Become involved with your employees, let them know you care about them and their career. It doesn't take more than a few minutes of face time to find out what an employee needs from you to perform at peak. The first step is listening to what they have to say. |
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The personal approach is found to be the best way to motivate your staffs. Things like knowing what their objectives, what makes them happy or angry, or any other personal preferences can help you to define strategy to keep your staff's motivation.
At my workplace, we add this with fun element. We ask staffs to join with management in organizing events. In example, we arrange a competition in creating the most attractive workplace/workstation decoration, we provide team building games, we use daring colour in our office, etc. We know boredom often born from repetitious activities. And I believe, those kind of things somewhat can help them to recharge themself. |
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