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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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04-24-2004, 03:08 PM
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Optimal Staff Split between Centres
I'm looking into what the optimal staff distribution should be between our locations which are entirely networked together to see what percentage should be in each centre receiving calls from their respective regions so that agents in 1 centre are not over worked and burnt out compared to agents in other locations. I've considered where calls originate from and queue size economies of scale for efficiency. Any suggestions on how the split should be determined, considerations and approach? Thanks
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04-24-2004, 08:13 PM
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