Attendance/Punctuality policy

[nakai69]

I am interested in knowing what/if there is a standard for call center punctuality in a 24/7 business and that has ~45 front line employees? Any feedback would be greatly appreciated.

[Saramencia]

I dont' know "standards", but in my cc we use:

For first log in: 10 minutes lateness
For breaks and lunchs: 5 minutes lateness

If we need them after hours...they must pay those minutes back!

[nakai69]

Thanks for the information! What about the accecptable number of absences? Do you use a yearly or quarterly calendar? At what point does disciplinary action begin for tardiness and absences??