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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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05-12-2004, 11:21 AM
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Call Center Migration Manager
Hi,
Can anyone help me in understanding the role and responsibilities of Migration manager. And also what are the prerquisities to be a Migration manager. Can a Process manager be a migration manager? Thanks, Pabby
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Sniper 
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05-19-2004, 06:31 PM
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Re: Call Center Migration Manager
Along with understanding the call flow and the varied touch points that a process manager is familiar with, a migration manager needs to understand the people skill sets technology tools that are internally available. The individual selected for this task does need to be very detailed with excellent time management skills.
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LDG
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