outbound call center SOP's

[Ryan K.]

hello

I'm researching the outbound call center industry for an internship with a company named Azure Technologies. I'm curious to know the standard operating procedures (SOP's) for a typical American call center. For example, how to initiate calls, agent training, etc. I know this may be a bit broad, but I'd appreciate any input. please email me at rkawashi@hotmail.com.

thank you

[eric_azman76]

Dear Ryan,

I would appreciate it if you could kindly e-mail me the copy of sop if you happen to received any from the forum members.

I need the sop badly and urgently.

Thank you so much. eric_azman76@yahoo.com

[yumatrade]

No one who is competent at their job would give out their SOP it is the company standards book and the result of much hard work, research and frustration. A SOP is the lessons learned that have made the company successful or not successful. In short you are asking for trade secrets.