CallCenterOps.com

kmcgraw · #**121** (**permalink**) 10-02-2005, 05:03 AM

27, It is not like you wake up one day when your 12 and think...."I think I want to Manage Call Centers", but it amazing how you can get hooked!

cnasser · #**122** (**permalink**) 10-11-2005, 04:29 PM

11 years most of them in the Workforce Management and telephony world

Ricki · #**123** (**permalink**) 10-12-2005, 05:24 PM

Well, I have had about 5 years call center experience, but the last 3 were for an online payday loan company who is a call center.

Jayson C. · #**124** (**permalink**) 10-14-2005, 11:18 AM

Three as of january 5th 2006, two of those have been at the same center and its been one hell of a ride and shows no signs of stopping anytime soon.

-Jayson C.

ronny5568 · #**125** (**permalink**) 10-17-2005, 09:46 AM

10 horrible years, in Research, Operations, Consulting, Business Development, a little tech and finance, (is there anything still pending??).

hallbj2 · #**126** (**permalink**) 10-18-2005, 01:29 PM

After 20 years in the "business" starting on the phones, then solid supervisory and eventual management & training /QA/Coaching mgmt. positions- I am calling it quits and seeking a career change!!

Too much red tape, too little quality customer service (especially outsourcing your most important asset- customer service- to folks in another country who have no real vested interest in YOUR customers all for the sake of the almighty $$).

Too many revolving doors and not enough retention. Never keeping the MAIN thing, the MAIN thing.

It was a great run but this is it.