Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
11-21-2001, 10:56 PM
|
|||
|
|||
|
To Train the Agent Effectively
To get the "Customer Satisfaction", in the CallCenter Service, we have to train our Agent Effectively, Positive, and Interesting.
We should give them,Basic Communication, Phone Skill, Problem Solving, Upselling, and do not forget the Cross Selling. After all the training done, we have to observe, and couch them to ensure they are using and maintaining the skill they have learned. At last, we have to make the "Evaluations". Some of them still need retraining, and some may be fail. make the standards to measure this. I hope this can help. Thank you all. Robert Sembiring. 
|
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
