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Old 07-01-2004, 04:06 PM
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Join Date: Jan 2003
Location: New York
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Call Center Downtime Benchmarking
Does anyone have any statistics or can they point me in the right direction where I can find industry standards for call center downtime/uptime? I know the goal of all centers is to reduce downtime and I am trying to benchmark my centers performance versus industry standards or whats considered "acceptable levels"
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