Setting up a new Call Center

[Steve Turton]

Hi Chris....

Most VCC have "monitoring and recording" built-in, so that's not a problem. Our system has 100% recording, which we can set up in various ways. For example, once the CSR finishes a call, the call is automatically attached to an email and sent to you to listen to as a WAV file. Or we could burn a large number of calls to a DVD and mail it to a customer weekly. They just pick a day and Agent ID from the DVD, and listen. The Supervisor can listen later with the Agent or attach it to an email with comments.

Is there not a Virtual Call Centre supplier in Germany??

I wish you were here.....we could get this off the ground in a couple of weeks..... with no contracts or long term committments, go month to month, and start with just a couple of CSR's.

Regards from Sunny Canada (I think rain is around the corner).

Steve@telax.com

[ExplosiveScriptsMan]

Chr1s. I have experience in building call center cultures from scratch. Recently I put a program together with 25 fully trained reps in under 2 weeks.

Shoot me a email at

chris@explosivescripts.com and I can see if I can be of assistance