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What's in a name: Callcenter ops department name

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#1 (permalink)

08-19-2004, 10:07 AM

Surf dude

Member

Join Date: Aug 2004

Location: The Netherlands

Posts: 0

What's in a name: Callcenter ops department name

Hello,

As a result of a reorganization of our callcenter (+1.200 seats) we are in the position to change the (internal) name of our department.
What we do?:
- Planning / Forecasting / Scheduling
- Management information
- Benchmarking
- Realtime monitoring of callcenter ops.
- etc.

Does anyone have a good suggestion?

Thanks in advance!

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