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Dialers, Strategy and Measures

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09-10-2004, 06:43 AM

FeralTitan FeralTitan is offline

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Join Date: Sep 2004

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Dialers, Strategy and Measures

Can anyone tell me, what are the various kind of dialers - not products, just different types like predictive.

What are all the measures used in an outbound call center - what are the things that I must measure.

How do you make a dialling strategy or plan. What factors do you consider. Are there ways to improve the number of records dialled. How do you decide how much staffing you require for a campaign.

Thanks for your time.
Regards

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