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09-21-2004, 02:51 AM
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headcount for finance group
guys, how many employees are there in your finance group?
our call center is reviewing the manpower requirements for our finance group. call center size is 500-600 agents, serving only one client, a giant telecoms company.. thanks
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oATh of tHe saMuRaI 
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10-04-2004, 05:21 AM
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First of all - wow what a large Fin group.
What functions do you undertake? I work in an Inbound Financial Services area for a Major Australian Telco. Our Inbound headcount is currently 85 FTE. We action the customer's inquiries surrounding late accounts. Making arrangements for payment etc. We do not answer billing queries. Our outbound Fin Services area undertake all actions - running files for reminder notices. Actioning suspected fraud , running files for restrictions and suspensions etc. They would have again a similar headcount. We have been able to reduce our headcount recently by reducing our AHT. Hope this information is useful.
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It's only with fear that you find out what you can really acheive
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