Call Center Live Webcasts in October

[Sheri]

WEBCAST: "The Transformational Impact of Speech in Contact Centers"
PRESENTED BY: Tom Hanson, Sr. Manager; Voice Applications, Avaya
WHEN: October 5th, 11:30 am - 12:30 pm Eastern
HOW TO REGISTER:http://crmxchange.raindance.com/iccd...ode=cal&tz=PST

WEBCAST: "Getting Your Marketing Emails Read: Practical Advice You Can Use Today"
PRESENTED BY: Epicor
WHEN: October 7th, 11:30 am - 12:30 pm Eastern
HOW TO REGISTER:http://crmxchange.raindance.com/iccd...ode=cal&tz=PST

WEBCAST:“Best Practices: Speech Recognition: Creating A New Standard in Quality Assurance”
PRESENTED BY: Mike Surprise, Director of Operations – TPV, Calibrus, Inc.,
Stacey Mattes, Supervisor , Calibrus, Inc., Steve Chase, Director, Product Management, Contact Center Solutions, SER Solutions, Inc.
WHEN: October 12th 11:30am – 12:20pm Eastern
HOW TO REGISTER: http://crmxchange.raindance.com/iccd...ode=cal&tz=PST

WEBCAST: "Workforce Management is Just Not For the Big Guys; Little Guys Can Play Too"
PRESENTED BY : Michael Kavanaugh, Manager Training and Customer Support, Irene.
WHEN: October 14th, 11:30 am – 12:30 pm Eastern
HOW TO REGISTER: http://crmxchange.raindance.com/iccd...ode=cal&tz=PST

WEBCAST: "Pathways to Excellence-Managing Contact Center Performance"
PRESENTED BY: IEX Corporation and Merced Systems
WHEN: October 19th 11:30 am – 12:30 PM Eastern
HOW TO REGISTER: http://crmxchange.raindance.com/iccd...ode=cal&tz=PST

WEBCAST:"RCI Improves the Employee Experience: A Case Study
Learn Tips from the Trenches"
PRESENTED BY: Craig Pifer, Business Analyst, RCI
SPONSORED BY: Jacada
WHEN: October 26, 11:30 – 12:30 PM Eastern
HOW TO REGISTER: http://crmxchange.raindance.com/iccd...ode=cal&tz=PST