New Bie

[iffi]

hi all
My name is Irfan and i am from paksitan, new to this forum just because i've seen a lot of discussion abt call centers here.
i have done masters in Computer Sciences and now doing a job as a Software Engineer for 8 months, unfortunately i didnt find this field suit to me, so i have decided to move to call center industry.
i want to ask, to join a call center what skills should i posses ?
secondly is there any one in a call center who can help me getting a starting job?

please do help me out, sujjestions, critics and advices are all welcomed

Thanks in advance
Irfan

[Qura-tul-Ain]

Hi Irfan

Specific to Pakistan without any prior experience in the industry you will get a job at an entry level position as Customer Services Representative. This job requires you to have skills like being team player, having stress management, quick learner and most important of all the communication skills. Talking about international call center industry having good accent will be definitely a plus.

Coming to your second question ... if you have the above mentioned skills apply in any call center with full confidence you will definitely get the job.

Best of Luck.

Qura-tul-Ain

[iffi]

hi Qura-tul-Ain,
Thanks for taking time to write, well I can speak English but my accent is not so good, Secondly i want to polish my communication skills before applying to anywhere, so can u sujjest/recomend me any English language teaching instt in Islamabad ?
Thanks
Regards
Irfan