eWFM Adherence Rating

[forc3d]

I just migrated from Blue Pumpkin to eWFM. Blue pumpkin generates an adherence report per agent per day, I can't seem to find this in TCS eWFM 6.2. Should our center look at to buying an upgrade, a patch or additional module, so that we can generate the adherence rating similar to the adherence report that BP gives? Or is it possible that I can't generate it because of the restrictions that the tool admin set? I'm just a user of the tool and the administration is being handled by our corporate office.

Any help is much appreciated.

[RichardL]

You would need to purchase if you dont have it already the "Agent Productivity module". This will give you what you are looking for in TCS