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WFM - Centralized or Decentralized WFM - Centralized or Decentralized
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Old 11-08-2004, 02:56 PM
MindingPsAndQueues
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WFM - Centralized or Decentralized
Looking for feedback. Is your workforce management function centralized under a Corporate group, or decentralized under the call center Director? Some companies employ a combination of both, with some functions under Corporate, such as forecasting, and others under the center, such as Scheduling.
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Old 11-09-2004, 04:37 PM
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mixed nuts
we're employ mixed. forecast and volume commitment is corporate. Scheduling is site.
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