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Call Centre Basics

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#1 (permalink)

11-18-2004, 07:24 AM

w0161926

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Join Date: Nov 2004

Posts: 0

Call Centre Basics

Hi there,

I have just been employed as a call centre co-ordinator in the banking fraternity, the centre is inbound based and in essence is a retention centre. I am having endless problems with getting the leadership and agents to understnd and embrace call centre ideologies.

I have now decided on a back-to-basics training programme that i'm putting together. Problem is i cannot find anything basic on most of the sites that i've surfed.

Please if anybody has any information that would assist in this regard, please help

Thanks

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