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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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11-29-2004, 01:25 AM
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Managing Operations Team
Can anyone give me an idea of how an Operations Center works, what they are responsible for, and the sizes of the staff involved?
Queue management? Reporting? How are they held accountable for their work? How are they set up? Any feedback would be appreciated. 
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11-29-2004, 07:51 PM
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An Ops Center could include staff that manage telephony, CRM, training, policies/procedures, knowledge management, reporting and project management. Depending on the size of your support center this could be a good start.
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