Live Call Center Webcasts in December

[Sheri]

IP Contact Centers- Putting it all Together
Presented by Lawrence Byrd, Director, Communications Applications Avaya
December 2, 11:30 am – 12:30 pm Eastern To register for this event:
http://crmxchange.raindance.com/iccd...ode=cal&tz=PST
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• Webcast: Coaching the Defensive Line: Innovative methods for developing agent skills & abilities
Featuring: Annmarie Jenkins; Director, Call Centers; Pharmacare
Hosted by: Jackie Wiedner-Knez; Director, Consulting Services; NICE Systems
To register for this event:
http://crmxchange.raindance.com/iccd...ode=cal&tz=PST
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Webcast: From Cost to Profit Center
Presented by: Mike Trotter, Executive Director Purdue University
David Holmes, SVP Marketing, Jacada
December 7th 11:30 – 12:30 PM EST
To register for this webcast:
http://crmxchange.raindance.com/iccd...ode=cal&tz=PST
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Webcast: Beating the odds - Successfully Implementing CRM
Presented by: Epicor
December 9th 11:30 – 12:30 PM EST
To register for this webcast:
http://crmxchange.raindance.com/iccd...ode=cal&tz=PST
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•Webcast: Taking Control of the Uncontrollable in your Contact Center
Presented by: Connie Smith, Title: Chief Evangelist, Envision Telephony
To register for this event:
http://crmxchange.raindance.com/iccd...ode=cal&tz=PST