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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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12-09-2004, 04:38 AM
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Trying for a call center QA position
Hi I am applying for a position in Quality assurance monitoring for a call center that handles technical support for a Broadband Internet Service Provider. I am Desperately looking for any Ideas that may help improve current QA PnP and help me get this Job
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Jerry Pyle 
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12-09-2004, 05:51 PM
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Quality
Jerry,
If we are looking at Call Quality - it comprises 2 components: 1) Proper Call Flow 2) sound Technical advice (I.e supported vs unsupported issues) Let me know if this is what you are looking for and I'll respond later.... Regards!
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DaveyM
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