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General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

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Old 12-03-2001, 09:30 AM
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Does any of you use Self-Directed Work teams in your organization?
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Old 12-11-2001, 11:12 AM
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Yes, in several different organizations. The results have been mixed. Overall, I would recommend implementing self-directed work teams, but do your research first! There are several great books on the market and Fred Pryor Seminars has an audio tape series that is very helpful. Learning the hard way is a painful experience! Good Luck!
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Old 12-11-2001, 11:34 AM
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Thank you!
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