CSR (pay for performance)

[dawson1]

I'm looking for someone or a company that is familiar with paying inbound CSRs when they transfer customers to other vendors to sell their products. I know several companies that pay their CSRs this way but I don't know how to implement this practice in my own center.

Hi,

Depend the product and the csr level, you have to give a price per sale or per product, this price has to be a % of the salary of the csr, that’s why depend the csr, if they are customer service focused, and you want they focus in the principal matter which is customer service, you have to price the quality assurance more than a sale so in this case don’t take them the motivation and set a good recognition package in quality assurance results, and put a 15% of their salary in sales bonuses and they are going to keep a good sales rate.
But if they are in a customer information area or something more lightly if we can measure the customer inquiries and this is hard to say, because a customer is always a customer, let’s say in this case you can improve the % for the sales. I don’t know probably 20 or 25% of their salary.
Because if they are on sales, the % of has to be 30 or 35% of their salary.

I hope this helps

Regards