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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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01-05-2005, 01:17 PM
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Ideal CSR Model
I need assistance. I need an ideal CSR model. What I am needing is what skills, talents, experiences, work habits, innate abilities, emotional intellingence a CSR should have to be an effective CSR.
Is there someone out there who can assist me with the information? Thanks. 
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01-07-2005, 04:59 AM
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Sure, to begin with where is your call center located? are you in India? or what. The reason for the question is depending on where you belong to the skill set that you need to learn differs largely.
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01-07-2005, 08:50 AM
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Skills & Competencies
The 'ideal CSR' now that is a tall order and one that will differe from center to center and company to company.
The whitepaper you can find on the following link will help you assess the desired skills and competencies and performance http://www.thetaylorreachgroup.com/n...107_084521.txt I hope that I have added value to this discussion. If I can be of further assistance please contact me directly at ctaylor@thetaylorreachgroup.com Regards, Colin Taylor
__________________
Colin Taylor Chairman & CEO The Taylor Reach Group Inc. www.thetaylorreachgroup.com
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