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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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U.S. Dedicated Agent
How much is a fair price to charge per hour for a dedicated agent in the United States to handle survey/customer service type calls?
We are looking to branch in that area and want to know what others in the industry are charging. |
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Hello Ops,
Of course the employment/unemployment level varies by location as does the compensation required to secure staff with the appropriate skills. Both are also influenced by competitive job opportunities, cost of living etc. One good tool to check is www.salaries.com this site allows you to enter a Zip code and specify a job and it will give youaverage comp as well as 25, 50 and 75 percentile results. I hope that i have added some value to this dicussion. If I can be of further assistance please contact me at ctaylor@thetaylorreachgroup.com Colin
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Colin Taylor Chairman & CEO The Taylor Reach Group Inc. www.thetaylorreachgroup.com |
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