Call center resume?

[yooo]

Hi All,
Can someone please give me a website or something where I can get some helpful hints in preparing my resume. I have 5+ years in the call center as a Coach providing customer services and retention.

What I am looking for are some catchy lines, anything wherein I can show some figures as my achievements, for example: increased the save rate and thereby increasing the revenue by 12%...I dont know, something like that. Basically, I dont just want to put in my responsibilies but achievements and those can be exagerrated a bit as well.

Any help would be highly appreciated.

[ctaylor]

We all achieve things in life that we are proud of. It is only human nature to want to show us in the best light. I would be careful however to exagerate or lie on any resume, CV or similar document...these things will come back to haunt you (or bite you on the ---).

I have some free advice for you in how to best construct your resume for the call center industry...remember free advice is wrth what you pay for it!

1- Let your current employer know you have an interest in Human Resources, ask to see their resumes for staff they didn't hire. This will give you insight in what not to do or say.
2-Spend the $25 or $30 to callcenterjobs to get access to review a set number of resumes. Select those which aspire to the same jobs you want and learn from what others have done. This will be worth alot more than what you pay for it.

I hope that I have added some vlue to this discussion. Please feel free to contact me directly if I can be of further assistance at ctaylor@thetaylorreachgroup.com or visit our website at www.thetaylorreachgroup.com and check out our articles and free newsletter.

Colin

[NBosch]

Hi Yooo,

There are several good books and webresources available with decent advice.

I think, for the position of a coach, the most important aspect of his job is his or hers (positive) influence on the first call resolution rate (f.i. The staff I coached achieved a X% better first call resolution rate than their peers OR Due to my coaching the agents achieved a trackable increase in the first call resolution rate of X%).

Like Colin said, don't lie on your CV. A good manager will recognise this within your first 2 months on the job, and will act directly. There is nothing worse than working with someone, you think is not honest.

Drop me a line at niek.bosch@medion.com, so that I can give you some advice on recommended book titles.