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01-19-2005, 02:00 PM
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Article of interest - A Life in the Call Center
Take a moment to read this account of a technical support rep:
http://www.osnews.com/story.php?news_id=9427 This angst has been addressed both on the CallCenterOps Forum and in our editorials. For some creative solutions to "rep burnout" scroll through some of our archived newsletter articles (http://www.callcenterops.com/obs-archive.htm) and search "attrition" and "retention" in the General Discussion forum.
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Moderator CallCenterOps.com "Resources for Real-Time Operations" 
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