Re-assurance Please

[ObieOne25]

I'm getting ready to complete my 7 week training course for a life insurance call center. I have extensive face to face customer service expereience, and this is my first time in a call center. As a CS advocate, I have many questions preparing for my nesting period and readying myself for the call center experience. I'm concerned as to what to expect. The average call volume is around 80 calls per day per advocate. I really look forward to hearing input on how to handle this new experience and how to handle call documentation for the first time. Please help with any re-assurance that anyone can offer.

[yooo]

I have been in the call center business for more than 5 years now and all I can advise is first to start enjoying what you do, in order to survive in the industry and secondly to try to relax...as it can become extremely stressful. Some excercises for neck, eyes and shoulder which you can do while sitting in your chair can certainly relax you a bit.

[yooo]

Wanted to add:
Since you will be talking to customers on the phone, the following aspects of a call are very important in my view:
Voice modulation/inflection
Smile in the voice
Empathy
Sincere concern..basically one should be able to "act"