10hr shifts

[dllohio]

Can anyone share pros and cons of offering 10hr shifts. ( Hospital call center with 16 reps staffed 24/7 )

Thanks!
dllohio

[CallTele]

Pros: less Employees, Higher pay (optional)

Cons:
Burnt-out Employees
High turn over rate
no family time
more breaks by law



Solution
Outsource the late night calls! Not becuase thats what my company does, just makes sense and you'll have a less turn over ratio.

Good Luck

CallTele

[wannabe21]

I don't believe with 10hr shifts anyone additional breaks are required. With an 8hr shift two 15 min breaks and a 30 min unpaid lunch are required and this does not change with 10hr shifts, although when you hit that 11hr mark then you must offer an additional 15min break.

[chubbccm]

I have extensive experience working with 10 hr. shifts. In fact, 10 hr. shifts covered approximately 45% of our employee population (600 FTE Call Center). We utilized a rotating schedule which provided employees every other weekend off (3-day weekend). They were extremely popular and we always had a waiting list for shift changes. Also, the way we desk shared shared, we were able to increase our occupancy. If you need additional information or insight you can e-mail me at

eric.guerra@cardinal.com