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01-27-2005, 04:19 PM
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Resources
I am new to the Workforce Planning enviroment and was looking for some good resources that I could use to assist me with forecasting call volume, AHT, absenteeism, etc. Does anyone have any great resources that they could refer me too. I'm looking for books, magazines, web sites, anything that would help me to learn more about forecasting and analyzing data.
Thank you! 
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01-27-2005, 05:23 PM
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Resources
Try the TRG web site www.thetaylorreachgroup.com there are a number of whitepapers related to call center operation as well as a free monthly newsletter 'Customer Reach' that has regular articles on all aspects of call center operation.
I hope I have added value. Please feel free to contact me directly at ctaylor@thetaylorreachgroup.com Colin
__________________
Colin Taylor Chairman & CEO The Taylor Reach Group Inc. www.thetaylorreachgroup.com
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