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02-01-2005, 09:24 PM
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LOA vs MIA
Our company has three large call centers utilizing Avaya G3R switches with dynamic Advocate. It was orginally enabled with LOA (Least Occupied Agent). We now have a new manager that is trying to have us change the system to MIA (Most Idle Agent). I am looking for people who have tried the two and which one you finally went with and why. Thanks
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